At Kerala Paints, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit keralapaints.com or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quotation, enquire about products, become a dealer, or subscribe to updates, we may collect:
- Full Name
- Email Address
- Phone Number
- Company or Business Name
- City and State
- Project Details
- Any information you voluntarily provide through forms or emails
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Pages
- Referral Source
- Cookies and Analytics Data
2. How We Use Your Information
Your information may be used to:
- Respond to your enquiries
- Process dealer or distributor requests
- Provide quotations and product information
- Improve our products and customer service
- Enhance website performance and user experience
- Send product updates, promotional offers, or newsletters (only where permitted)
- Maintain website security and prevent fraud
- Comply with legal obligations
We do not sell your personal information.
3. Cookies
Our website uses cookies and similar technologies to improve browsing experience.
Cookies help us:
- Remember user preferences
- Understand website traffic
- Measure website performance
- Improve navigation
You may disable cookies through your browser settings. However, some website features may not function properly.
4. Third-Party Services
We may use trusted third-party service providers including:
- Google Analytics
- Google Maps
- Email communication platforms
- Hosting providers
- Customer support tools
These providers may process limited information solely for providing services on our behalf and are required to maintain appropriate confidentiality and security.
5. Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only:
- With authorised service providers assisting our business
- When required by law or government authorities
- To protect our legal rights
- During business restructuring, merger, or acquisition, where permitted by law
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your data, no internet transmission or electronic storage method is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
Once no longer required, your information is securely deleted or anonymised where appropriate.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain processing activities
- Request information about how your data is processed
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.
10. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or website functionality.
The revised version will be posted on this page with the updated Effective Date.
12. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Kerala Paints
Door No. 66/4066 A1, First Floor, T.K. Towers,
Chittoor Road, Pullepady Junction,
Ernakulam – 682035, Kerala, India
Email: info@keralapaints.com
Phone: +91 97458 47999
We will make reasonable efforts to respond to your request within a reasonable timeframe.